Thank you for shopping at Lihaaz!
We value your trust and are committed to ensuring your satisfaction. Please read our Return, Refund, and Exchange Policy carefully before making a purchase.
General Policy
- 7-Day Policy: Customers have 7 days from the delivery date to request a return, refund, or exchange.
- Store Credit Only: Refunds are issued as store credit, except in rare cases of repeated size exchange issues (details below).
- Contact Us: For assistance, email us at info@lihaaz.co.in or Contact us at +91 7559170160.
Unboxing Video Requirement
To ensure fair processing, customers must provide a clear 360° unboxing video:
- Show the entire sealed package from all angles to confirm no tampering.
- Begin recording before receiving the package if it appears damaged.
- Open the package on video and inspect the items thoroughly for damage.
Note: Returns or exchanges without a clear unboxing video will not be accepted under any circumstances.
Damaged Parcels
If you receive a damaged package:
- Start recording immediately before receiving it from the courier.
- Contact us with the video for assistance.
Return & Exchange Process
- If your return or exchange is approved, you may need to ship the parcel to our warehouse if a pickup service is unavailable.
- Shipping Costs: Customers bear the return shipping costs unless the item is defective or damaged.
- Once we receive the returned item, we will inspect it, and the store credit or exchange amount will be processed within business hours.
Important:
- Customers are advised to track their return shipments. Lihaaz is not responsible for parcels lost in transit.
- Refunds are only processed after the returned parcel is received at our warehouse.
Size Exchange Policy
If you select the wrong size multiple times (e.g., order 3XL and it does not fit), you may request a refund to your bank, GPay, PhonePe, or other UPI accounts.
- INR 999 Deduction: A handling and shipping fee of INR 999 will be charged for repeated size exchanges.
- Customers are strongly encouraged to check the size chart before placing an order.
Legal Compliance
Lihaaz strictly adheres to this policy.
If a customer threatens legal action or files a complaint with the consumer court, we are fully prepared to address the matter in accordance with the guidelines outlined in our policy.
- Any baseless legal notice or demand for compensation will result in counteraction, with claims for double the disputed amount.
Note: By placing an order, you agree to the terms outlined in this policy. We request all customers to carefully review this policy before making a purchase.
Thank you for choosing Lihaaz!